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FAQS

How long does the order take to make?
An order usually takes 1-2 weeks to complete. These times may vary as everything is made to order and sometimes the suppliers are out of stock.

Can you choose a theme that isn't an option?
Absolutely! If you have a theme in mind and you don't see an option for it, please send through a message and I will see what I can do.

Can you change what is in the package deal?
Yes you can. At the moment I only have the one package but am happy to chop and change if needed. Please keep in mind that the price may vary.

Do you ship worldwide?
At the moment unfortunately I can only ship to Australia. With some of the smaller items, I may be able to ship to New Zealand but postage would be at a different rate.

How long does shipping take?
As Fastway couriers is the chosen way to send parcels here at The Personalised Playroom it is their shipping time I have to stick to which is up to 10 working days.

 Refunds.
When it comes to refunds I will do my very best to rectify the issues before anything else. I may ask you for multiple photos and if I deem that it is faulty on my part I will happily give a replacement once I receive the original product back. If once I receive the product back and see that it in fact isn't an issue I contributed to, I will not replace the item. Please keep in mind that all of my orders are custom made.

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